To start the return process for your order, please enter your email address or phone number used to purchase and the order number to begin.

How do I return?

  • Enter your order number and email address or phone number in the fields above and click start.
  • Follow the instructions and select the item(s) you want to return.
  • You will get a confirmation email of the request and next steps once the return request is approved by our team.

View full policy

 

What items are returnable?

  • You can return items for an exchange/store credit only. We allow exchanges or store credit only within 14 days of receiving your order once it has met our exchange/store credit requirements. If 14 days have gone by since receiving your purchase, unfortunately we cannot offer you an exchange/ store credit.
  • To be eligible for an exchange/store credit, your item must be unused, unwashed, and in the same condition that you received it. We do not accept merchandise that has been worn, washed, damaged, soiled, and without clothing tags. Merchandise must be in a condition ready for resale.

 

Are there any charges for returns?

  • Original shipping charges are non-refundable.
  • Return shipping costs are not covered by The BRAND label unless the reason for the return was due to an error on our part. In those cases we will email you a return label.

  • You are responsible for the charges of the return shipping.
  • Returns for exchanges we offer a discounted reship fee of $7.99 which is due prior to the reshipment of the exchange.  The reship fee invoice will be emailed to you once our team has inspected and approved the item(s) returned.

 

 How soon will I get my exchange or store credit?

  • Once your return is received and inspected by our team, we will send you an email to notify you that we have received your return and begin processing your exchange or store credit.  
  • Returns for exchanges we offer a discounted reship fee of $7.99 which is due prior to the reshipment of the exchange.  The reship fee invoice will be emailed to you once our team has inspected and approved the item(s) returned. Once the reship invoice is paid your exchanged item will be shipped.  You will receive confirmation of the shipment with a new tracking number. 
  • As noted in our return policy, we ask for customers to allow 3-5 business days for us to process returns once delivered to us. You will be notified via email as soon as the return/store credit is processed.