To start the return process for your order, please enter your email address or phone number and the order number below.
The Celtic Ranch wants you to be fully satisfied with your purchase. If a purchase fails to meet your expectations, we will gladly exchange or refund the your U.S. domestic order one time. Please note that all items must be returned within 30 days of receiving your order. We do extend the return period for purchases between Nov. 24th thru Dec. 25th to Jan 2nd (or 30 days after December 25).
All returns must be in the condition that they were received: NOT WORN, ALTERED, WASHED, OR DAMAGED and with ALL TAGS ATTACHED.
Please include your original receipt or packing slip when you mail back your order.
If you are wanting to pay for the return yourself or if you have used your one-time complimentary return, no return label will be provided to you. Please mail your package to: Celtic Ranch Attn: Returns, 404 Main, Weston, MO 64098
All international orders are final. We do not offer returns on international orders for refunds or exchanges. We apologize for the inconvenience.
Refunds for online purchases will be given for the cost of the item, not for the cost of shipping charges and are made in the same form as the original payment or by store credit only. When requesting a return please use the form above to start the return process or email us at firstname.lastname@example.org. Refunds will be issued only after the item has been received back into our warehouse. Please allow 3 to 4 business days for processing. Please note the time it takes for refunds to post to your account may vary greatly depending on your bank and/or credit card merchant. Please allow 10 business days for the credit to appear on your billing statement.
Please indicate in your order request the item(s) you are wanting to exchange for and include as much detail as possible (size, color, style, etc.)
In-store purchases can be mailed back and exchanged within 30 days on non-discounted items. Exchanges on colors, sizes, styles, etc. can only be made if it is the same product.
In-store purchases can be brought back in-person at the store, but no refund will be given back to the original payment. Only store credit or exchange will be offered.
ALL SALE ITEMS ARE FINAL. No returns, refunds, or exchanges on sale items.
Returns outside of the 30-day timeframe may be accepted at the discretion of the Celtic Ranch and may only be refunded in the form of a store or website credit. Shipping charges are nonrefundable. Please email email@example.com for approval on a return outside the 30-day window, prior to mailing the return to us. All returns must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and be accompanied by a copy of the receipt. All special order items are considered final sale.
Approved returns will remain open for 14 days. If you have not returned the product within the 14-day period your return will be archived and the return will be voided. You can still return the item but we will charge a 20% restocking fee. Only 80% of your payment will be refunded.
We sure hope not! But hey, sometimes it happens. We classify items as faulty if they are received damaged or a manufacturing fault occurs within two months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. When possible, we will offer to repair damaged or faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. For all faulty items outside of our Returns Policy, please contact us at firstname.lastname@example.org.
The Celtic Ranch cannot accept responsibility for reimbursement or compensation of lost packages without proof of delivery. You will be notified by email once your return has been received and processed.
You can return your items within 30 days of receipt of your shipment.
Free gifts or promotional items are not returnable!
Please don't hesitate to email us at email@example.com or call us at 816-640-2881.