To start the return process for your order, please enter your email address and the order number below.
Full priced items can be exchanged or returned for a refund to original payment minus shipping costs, if back in store within 14 days from receipt of your shipment. After 14 days, full price items will receive a store credit.
Sale items can be returned for store credit only, if back in store within 14 days from receipt of your shipment. After 14 days sale items will be deducted a 15% restocking fee.
Items marked FINAL SALE are non-returnable
Headwear & Facewear are FINAL SALE
International Sales are FINAL SALE
Skis are FINAL SALE
If you do not think your package will arrive within the 14 day return window using our label, you can choose to express ship it yourself. Per our return policy, The Startingate is not responsible for any late returns due to shipping couriers or the customers delay in shipment.