To start the return process for your order, please enter your email address and the order number below.

How do I return?

  • Enter your email address and order number in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email and shipping label once the return request is approved

 

What items are returnable?

Full priced items can be returned for a refund to original payment, if back in store within 14 days from receipt of your shipment. After 14 days, full price items will receive a store credit

Sale items can be returned for store credit only, if back in store within 14 days from receipt of your shipment. After 14 days, sale items will be charged a 15% restocking fee

Items out of store 30 days or more are not returnable

  • Items must be unused and in original condition
  • For clothing, unworn and unwashed and free of any odor including detergents, deodorants or perfumes
  • Items MUST have all tags attached and be in original packaging. Items received without original tags attached are not eligible for refund or store credit

Items marked FINAL SALE are non-returnable

Headwear & Facewear are FINAL SALE

International Sales are FINAL SALE

Are there any charges for return?

  • Returns will be deducted $10 for the return label.
  • Ski & Ski Boot returns will be deducted $35.00 for return label.
  • Original shipping charges are non-refundable.
  • Sale items that arrive back in store more than 14 days from delivery will be charged a 15% restocking fee.
  • Exchanges will be charged $10 for shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to original form of payment, within 10 working days.
  • Sale item returns will receive a gift card via email the day the return is approved for the amount of the returned items, less the shipping costs. The store credit is valid up to one year.
  • If your order was paid using a gift card, the gift card will be refunded and able to be used again immediately. If a difference was paid on a credit card, that amount will go back on the credit card if returned in 14 days.