To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your full order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return or exchange
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You have 14 days of receipt of your shipment to notify us of your wish to return or exchange an item. You then have a further 14 days to return your items. Please note that we must receive the item/s WITHIN 14 days otherwise we will be unable to process a refund. The following conditions apply:  

  • They must be returned in the original condition
  • For clothing & equipment, unused. This means unsoiled, unwashed and unworn
  • In the original packaging which must also be in the original condition
  • Be returned to us WITHIN 14 days of your notification to return

If an item (including the original packaging) is not returned to us in an acceptable condition then we will either (1) refuse to refund, and return the item, or (2) make a deduction from the refund, the amount of which we deem to be acceptable to cover the costs/damages incurred by us. 

Special order items, custom made and made to order are not returnable unless faulty.

Please notify us if items have arrived damaged immediately to allow us to resolve the issue in a timely manner.

Are there any charges for returns?

  • There are no restocking charges for returns
  • You are responsible for the charges of the return shipping
  • You may choose to use your own courier, alternatively we can provide a great value and easy to use Collect+ service. Please note that this is not a free returns service. The cost of the Collect+ Returns we provide is £5.50 per parcel and we will deduct the price of this from your refund. Parcels must weight less than 10KG and not exceed 60cm x 50cm x 50cm in size. Simply print off your returns label and take to any Collect+ drop off point.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.