To start the return process for your order, please enter your email address or phone number and the order number below.
You have 14 days of receipt of your shipment to notify us of your wish to return or exchange an item. You then have a further 14 days to return your items. Please note that we must receive the item/s WITHIN 14 days otherwise we will be unable to process a refund. The following conditions apply:
If an item (including the original packaging) is not returned to us in an acceptable condition then we will either (1) refuse to refund, and return the item, or (2) make a deduction from the refund, the amount of which we deem to be acceptable to cover the costs/damages incurred by us.
Special order items, custom made and made to order are not returnable unless faulty.
Please notify us if items have arrived damaged immediately to allow us to resolve the issue in a timely manner.