To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

You can choose to keep the item and we will compensate you for any drop in value.

Tynor Australia Return Policy

We offer you the option to return an item for a refund on the cost price or a swap for size or a different item. The rules for returning an item are as follows and must be strictly adhered to:

  • Must not be used only tried on for size (for example - at a shoe store, you cannot buy a pair of shoes and walk in them for a day and then take them back - the same rule applies for our goods! We will NOT refund for used items!)
  • You must also return the packaging as well as the brace itself. Pack the packaging with care. It is needed for reselling
  • You will pay the return postage for exchanges and swap for size, you must also pay the postage for the replacement items (Shipping flat - Fixed Rate $8.00). Alternatively, you can include a pre-paid post satchel.
  • 30 day time limit - No returns, exchanges, or faulty item credits will be accepted after 30 days from the time of issue.
  • 15% restocking fee- A 15% restocking fee may be applied to your refund or store credit.

·         You can choose to keep the item and we will compensate you for any drop in value.

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Deliver to:

Returns & Exchanges,

Tynor Australia, 

6 Babiana Link,

Piara Waters

Western Australia 6112  

Australia.

This policy applies to any item purchased from Tynor Australia, either by fax, phone, email, website, mail. The policy applies to both retail and trade customers.