To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your jewellery items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For earrings, unworn and in original condition
  • In the original packaging

Free gifts or promotional items are not returnable!

Night wear and lingerie are non-returnable due to the nature of the product. However, please contact info@venturiojewellery if you have any problems. If a parcel was damaged on arrival, please make sure it is noted when you sign for the parcel as venturiojewellery are not responsible for damage caused during delivery. 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.