To start the return process for your order, please enter your email address or phone number and the order number below.
WildAir warrants our product to be in good condition upon receipt and free from manufacturing defects.
Note: This warranty only covers manufacturing defects and does not cover:
For more information about keeping your gear in good condition, please visit our FAQs Page
If purchased through our store or an authorised retailer, you may wish to first attempt return/exchange through the retailer however, all warranty issues accompanied by a receipt or proof of purchase are eligible to be evaluated for possible repair or a onetime replacement.
Each warranty item is processed individually and must be returned to WildAir following completion of the warranty form below. WildAir will not pay for inbound shipping unless there was an error on our part. We highly encourage retaining all tracking information from your chosen carrier as we are not responsible for lost inbound shipments. Please allow two weeks (10 business days) from the date that we receive the product(s) to be contacted or shipped replacement items. If a product colour is not available at the time of replacement, WildAir reserves the right to substitute a new colour should your chosen colour be unavailable. If this is the case you will be contacted to discuss this further.
Note: All sales using "Pro Deal" discount codes are final. No refunds. No exchanges. No exceptions. Please check your size before you order.
WildAir will replace product due to manufacturing defects.
WildAir will only refund product purchased directly through our online or retail stores. Product must be returned unused within 4 weeks of purchase. Returned product, once evaluated, will be refunded for the original amount less shipping costs.
WildAir is happy to exchange product for an alternate size, colour or style should purchased products not suite your needs. Product must be returned unused within 4 weeks of purchase. Once original items are received your exchanged products will be dispatched to your original shipping address unless specified otherwise. Exchanges are subject to additional shipping fees.
WildAir Outdoors, PO Box 71, Torquay, Victoria, 3228, Australia