To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return:

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • Once your return/exchange is approved you will get a confirmation email with further details.
  • Send the item back to us for return/exchange
  • Note: For exchanges you will receive an order to pay the additional shipping costs, once paid we will send the replacement item ASAP.

Conditions of return:

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Warranty Information

WildAir warrants our product to be in good condition upon receipt and free from manufacturing defects.

Note: This warranty only covers manufacturing defects and does not cover:

    1. Normal wear and tear;
    2. Modifications / alterations;
    3. Damage caused by accident;
    4. Negligence;
    5. Improper care;
    6. Breakdown of colours and materials due to sun exposure;
    7. Damage from dogs or small children; and
    8. Use for any other purpose than the product was intended to be used.

For more information about keeping your gear in good condition, please visit our FAQs Page

If purchased through our store or an authorised retailer, you may wish to first attempt return/exchange through the retailer however, all warranty issues accompanied by a receipt or proof of purchase are eligible to be evaluated for possible repair or a onetime replacement.

Each warranty item is processed individually and must be returned to WildAir following completion of the warranty form below. WildAir will not pay for inbound shipping unless there was an error on our part. We highly encourage retaining all tracking information from your chosen carrier as we are not responsible for lost inbound shipments. Please allow two weeks (10 business days) from the date that we receive the product(s) to be contacted or shipped replacement items. If a product colour is not available at the time of replacement, WildAir reserves the right to substitute a new colour should your chosen colour be unavailable. If this is the case you will be contacted to discuss this further.

Note: All sales using "Pro Deal" discount codes are final. No refunds. No exchanges. No exceptions.  Please check your size before you order.

 

Return for replacement

WildAir will replace product due to manufacturing defects.

Return for refund

WildAir will only refund product purchased directly through our online or retail stores. Product must be returned unused within 4 weeks of purchase. Returned product, once evaluated, will be refunded for the original amount less shipping costs. 

Return for exchange

WildAir is happy to exchange product for an alternate size, colour or style should purchased products not suite your needs. Product must be returned unused within 4 weeks of purchase. Once original items are received your exchanged products will be dispatched to your original shipping address unless specified otherwise. Exchanges are subject to additional shipping fees.

Return address

WildAir Outdoors, PO Box 71, Torquay, Victoria, 3228, Australia

Are there any charges for return?

 

  • Original shipping charges are non-refundable, you will be charged for the original shipping fees
  • Size exchanges are subject to an additional $10 shipping fee
  • You are responsible for the charges of the return shipping

How soon will I get my refund?

 

  • Once your return is received and inspected, we will send you an email to confirm receipt of your items and notify you of the approval or rejection of your return
  • Once approved, your refund will be processed, and a credit automatically applied, less the original shipping fee, within 10 working working days.