To start the return process for your order, please enter your email address or phone number and the order number below.

How does the return shipping work?

 

Enter your email address and your order number. It is important that it is the same as the one you used for the order.

 

Then press "Start" to start the return shipping process and follow the instructions.

 Please note that we only take returns in the period of 14 days after the items arrived.

Note that we do not take returns for Mystery Boxes.



How long will it take to get my money back?

 

Since we do refunds 1x a week, it can take anywhere from 7 to 14 days after your package arrives, depending on the timing.

Please keep in mind that we only return items that are unworn and still have the label on them.

 

Are there any return shipping fees?

Yes, you will be responsible for the return shipping fees.

Your package must be sent to the following address:



zizouclothing

Industriestrasse 44a

59192 Bergkamen

GERMANY

 

Keep in mind that for your safety the package should be equipped with a tracking number, so that you can see for yourself whether the package has reached us. Therefore, keep the tracking number in any case, so that you can follow every step. We are not responsible for lost returns without a tracking number.

 

 In the case of damage or incorrect shipments, we will of course take care of the return.