To start the return process for your order, please enter your email address or phone number and the order number below.
How Do I Return?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return for a REFUND or EXCHANGE
*If you are requesting an exchange then please make sure you write in the item you want in the note
**PLEASE NOTE We will charge you for the cost of the return once we have received the item back.
If you requested an exchange then you will be required to pay this before we can dispatch your goods
If you requested a refund then the cost of this will be deducted from your refund total.
What Items are Returnable?
You can return your items within 14 days of receipt of your shipment, for exchange or refund.
They must be in the original re-sellable condition that they came in and if you received your item faulty then please contact us before going through our returns process
For clothing, the item must be unwashed and unworn
*All items must be in their original packaging and if boot boxes are damaged then this will entail a £10 re-boxing fee that is non-negotiable
For Warranty Claims please contact our customer services prior to following this returns procedure and will will happily help with your claim
Are There Any Charges For Return?
There are no charges for warranty returns and if you do have an item that is faulty then please contact our customer services before completing this returns process
*Returns for exchanges or refunds are charged as follows:
- Royal Mail Tracked 48 @ £5.25
- Collect Plus @ £5.25
Original shipping charges are non-refundable unless an item is faulty or covered under warranty
You can choose to use your own return postage carrier but this will be at your own cost and liability and Patrolstore will have no obligation to process your return if the items have been lost or stolen
How Soon Will I Get My Refund?
Once your return is received, one of our team will process your request within 10 working days of delivery in-store
Once we have dealt with your request, you will be notified that we have received your returned item. We will also notify you of the approval or rejection of your refund.
*If you are approved, then your refund will be processed and a credit will automatically be applied to the original method of payment within 10 working days with the cost of the postage and return fee removed from the refund total
If you requested an exchange then you will be sent an invoice to pay for the cost of the return and any price differences of the items being exchanged.